(5.0 / 5)1495+ Ratings

HelpCrunch Reviews

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Overall Rating

5.0

13 Reviews

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About HelpCrunch

HelpCrunch is a platform that combines multiple communication channels, such as live chat on the web, in-app messenger, email and SMS, and real-time customer data in one place. With insights into customer profiles, HelpCrunch can choose the most appropriate message and communication channel to reach customers effectively, generating and managing quality leads, boosting repeat sales, and re-engaging customers. HelpCrunch is suitable for businesses seeking to organize, streamline, and improve their customer communication process.

HelpCrunch Pros & Cons

Here are some pros and cons of HelpCrunch:

Pros:

Ease of Use: The interface is user-friendly and intuitive.
Customer Support: HelpCrunch offers excellent customer support.
Affordable: Compared to other platforms, HelpCrunch is cost-effective.
Features: It offers a wide range of tools for communicating with and managing customers from a single interface.
Integration: The platform integrates seamlessly with WordPress.

Cons:

Limited Features: Some users have mentioned that they would like more features.
Learning Curve: There can be a learning curve for some users.
Site Speed: After installing it on the site, the loading speed of the site may slow down.
No AI Function: Currently, there is no artificial intelligence function to analyze the content of the site and give meaningful information when the team is offline.

For any further inquiries, feel free to reach out.

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HelpCrunch Customer Reviews (13)

0/5

Georgia Munro

Verified Buyer

May 15, 2023

Esther Park

Verified Buyer

May 15, 2023

Bryan Hipp

Verified Buyer

May 14, 2023

Ruth Duncan

Verified Buyer

May 14, 2023

Christina Propst

Verified Buyer

May 14, 2023

Derek Johnson

Verified Buyer

May 14, 2023

Sabine Fuchs

Verified Buyer

May 13, 2023

Daniel Reaves

Verified Buyer

May 13, 2023

Bradley Shipe

Verified Buyer

May 13, 2023

Ralph Richter

Verified Buyer

May 12, 2023

HelpCrunch Customer’s Q&A

No question yet

HelpCrunch Features and Benefits

HelpCrunch offers a range of features and benefits:

Key Features:

Multichannel Chat Widget: Engage with clients using their preferred channel.
AI-Powered Tools: Supercharge your support and marketing with AI-powered tools.
Knowledge Base: Create helpful content and launch a full-fledged help center.
Chatbot: Automate customer interactions.
Email Marketing: Target customers with personalized email marketing campaigns.
Shared Inbox: Manage all communication channels in one dashboard.
Popups: Engage with your leads and showcase contextual offers.
Mobile Apps & SDK: Stay connected with customers wherever they are.

Benefits:

Increased Customer Satisfaction and Retention: Provide timely personalized support.
Higher Sales: Automatically engage with visitors via auto messages and use chatbots for pre-qualifying leads.
Improved Customer Communication: Quickly switch between multiple channels and sync all your communication in one window.
Proactive Engagement: Engage potential leads proactively via chat or email.

For any further inquiries, feel free to reach out.

HelpCrunch Pricing

HelpCrunch offers three pricing plans:

Basic Plan: $12 per month for 1 team member. This plan includes 1 widget, 15 messenger channels, 3 auto messages, 3 popups, no chatbot, 20 AI Editor requests, monolingual knowledge base, basic customization, basic automation, HelpCrunch branding, no WhatsApp channel, no custom roles, and live chat support.
Pro Plan: $20 per month for 1 team member. This plan includes 5 widgets, 25 messenger channels, 25 auto messages, 25 popups, 15 chatbot flows, 50 AI Editor requests, multilingual knowledge base, advanced customization, advanced automation, no HelpCrunch branding, WhatsApp channel, 1 custom role, and high priority live chat support.
Unlimited Plan: $495 per month for unlimited team members. This plan includes unlimited widgets, 100 messenger channels, unlimited auto messages, unlimited popups, unlimited chatbot flows, unlimited AI Editor requests, multilingual knowledge base, advanced customization, advanced automation, no HelpCrunch branding, WhatsApp channel, unlimited custom roles, and personal onboarding assistant.

All plans include unlimited contacts and free migration from other platforms. A 20% discount is offered if billed annually. A free 14-day trial is available.

Payment Method

HelpCrunch accepts all major credit cards as a payment method. After subscribing to an annual or month-to-month plan, the card will be automatically charged at the end of each year or month respectively. The billing information can be updated at any time in the account settings. The 14-day trial period doesn’t require a credit card. Billing information should be entered only if deciding to subscribe to a paid plan. For any further inquiries, feel free to reach out.

HelpCrunch FAQs

HelpCrunch Alternatives

Here are the top 10 alternatives to HelpCrunch:

Intercom
Help Scout
Crisp
Freshdesk
Zendesk Support Suite
Drift
LiveAgent
Tidio
ProProfs Knowledge Base
Zoho Desk

Each of these platforms offers unique features and benefits. It's recommended to explore each one to determine which best fits the specific needs and requirements.

HelpCrunch Return Policy?

HelpCrunch allows customers to cancel their subscription at any time. However, before doing so, it's recommended to contact the support team via chat. If there's an issue, the team will do their best to resolve it. After cancelling the subscription, the HelpCrunch account will be permanently disabled, including access to users and chats. For any further inquiries, feel free to reach out.

How To Open A HelpCrunch Account?

To open an account on HelpCrunch, follow these steps:

Visit the HelpCrunch website.
Click on the Sign Up button.
Fill in the required fields:
- Full name (first and last)
- Email address (your work email)
- Your domain (use your company name.helpcrunch.com)
- Password (at least 6 characters long)
Agree to the Terms and acknowledge having read the Privacy Policy.
Click on the Sign Up button to create your account.

After signing up, a Free 14-day trial starts on a fully-featured Pro Plan for 5 team members. This includes unlimited chat auto messages, full widget's customization, and unbranding. Up to 5 websites or apps can be added to the HelpCrunch account.

Note: The 14-day trial period doesn’t require a credit card. Billing information should be entered only if deciding to subscribe to a paid plan.

For any further inquiries, feel free to reach out.